2011 Leadership Challenges and How Baldrige Challenges Leaders and Employees to Meet those Challenges

Dr. Harry S. Hertz, Director - Baldrige National Quality Program National Institute of Standards and Technology

 In honor of Employee Learning Week, Dr. Harry Hertz, Director of the Baldrige National Quality Program, will lead a discussion on workforce performance excellence. Harry will provide ideas for how organizations can leverage employee learning and development to achieve world class performance. Dr. Hertz will provide examples of some key workforce practices used by high performing organizations which have won the Malcolm Baldrige National Quality Award.

Additionally in the spirit of the holiday season, we will be graciously accepting new unwrapped gifts which will be donated to the pediatric unit of Roswell Park Cancer Institute. In lieu of gifts, gift cards are also welcomed.   

Dr. Harry Hertz is responsible for the Baldrige National Quality Program that administers the Malcolm Baldrige National Quality Award.  Prior to becoming Program Director in 1996, he served as the Program’s Deputy Director from 1992-1996.  Dr. Hertz has been with the National Institute of Standards and Technology since 1973, originally as a research chemist, and then in a series of management positions including Director of the Chemical Science and Technology Laboratory. 

Dr. Hertz has made presentations to a wide variety of audiences on the Malcolm Baldrige National Quality Award, its criteria for measuring performance excellence, and on health care and education quality improvement.  He is the author or co-author of over 50 publications and holds 1 patent.  He has a B.S. in Chemistry from the Polytechnic Institute of Brooklyn and a Ph.D. from M.I.T.  Following graduate school, Dr. Hertz spent two years as an Alexander von Humboldt Fellow at the University of Munich.  He is a Fellow of the American Association for the Advancement of Science (AAAS). 

Dr. Hertz has a keen interest in change management and the evolving definition of quality.  The Baldrige Program challenge is to translate relevant observations into organizational performance management criteria.  Harry says that is one of his hobbies!